Return, Credit & Exchange Policy
All products purchased at The French Kitchen Castle Hill are covered by our Returns Policy.
With Proof of Purchase
If the product you have purchased from The French Kitchen Castle Hill is faulty, damaged, inedible or defective, we will happily refund the purchase price using your original payment method or exchange the product WITH YOUR PROOF OF PURCHASE.
The French Kitchen Castle Hill happily trade under the “NSW Fair Trading Act Policy”.
The French Kitchen Castle Hill reserves the right to have the product assessed for acceptable quality prior to providing you with a suitable remedy. To make a claim under our Returns Policy, you must provide us with a of proof of purchase / valid receipt and notify us within 48 hours of purchase.
“Changed your Mind” or “Not used Items”
In addition to claims for faulty or defective products, we will happily provide a Credit Voucher or exchange on your non-food items or conditional items listed below where you have changed your mind, provided you return the product to us unopened, in its original packaging and with a valid receipt / proof of purchase within 7 days of purchase.
We do not have to offer you a refund on “Change of Mind” or "Not Used"
Unfortunately, we cannot refund or exchange for a change of mind or “not used” on:
- Any confectionary, cake, food or frozen product (because we don’t know how they have been handled or stored once they have left our store)
- any refrigerated fresh food items such as dairy, meats, frozen goods & certain dry goods (because of health and safety regulations) these items would need to be “Binned”
- Any unwrapped food vessels (like foil containers, cake boards, cake boxes, wooden serving boards)
Due to "NSW Food Handling Laws"
Without Proof of Purchase
The French Kitchen reserves the right to deny a Refund, Credit Note or Exchange without proof of purchase or equivalent to (bank statement or credit card statement can help us hopefully!)
Our contact details
If you have any questions about our returns policy, please talk to our Store Manager or please do not hesitate to contact us via email on firstname.lastname@example.org or please call 02 96342593.
If you are unsure, feel free to ask for assistance but please do not get angry at our team members, as they are following our terms of trade and the NSW Fair Trading Policies and NSW Food Handling Laws, as per our understanding.